How Benefits Robin Works

We start by asking you a series of questions about your personal circumstances. This typically takes around 15 minutes and covers areas such as:

• Your personal details: Age, where you live, and your household situation.
• Health and disability: Any health conditions, disabilities, or care needs that may affect your daily life.
• Income and savings: Your current financial situation, including employment status and any existing benefits.
• Housing: Whether you rent or own your home, and your housing costs.
• Caring responsibilities: Whether you care for someone who has a disability or health condition.

Your answers are encrypted and stored securely. We only ask for information that is relevant to checking your benefit eligibility. You can save your progress and return at any time.

Based on your answers, we compare your circumstances against the published eligibility criteria for over 20 UK benefits. You will see a personalised results page showing:

• Benefits you may be eligible for: Each potential benefit is listed with a brief explanation of why you may meet the criteria.
• Estimated amounts: Where possible, we show estimated weekly or monthly amounts. These are always shown as “up to” amounts, as the actual amount could vary depending on the full assessment.
• Confidence levels: We indicate how closely your answers match the eligibility criteria, so you can understand which benefits are more likely to be relevant to your situation.
• Cascading benefits: Some benefits unlock access to additional support. We highlight these connections so you can see the full picture of what you may be entitled to.

If you choose to proceed with any of the benefits identified, we can help you complete the application forms. Here is how:

• Prepared answers: We use the information you have already provided to prepare your answers for official forms where possible, saving you time and reducing the chance of errors.
• Guided completion: For complex sections such as describing care needs or daily living difficulties, we provide structured guidance to help you express your situation clearly and thoroughly.
• You review everything: Before anything is submitted, you see exactly what will be sent. You can edit any section, add information, or remove details you are not comfortable sharing.
• You approve the submission: Nothing is submitted without your explicit approval. By submitting, you confirm that the information is true and complete to the best of your knowledge.

After submission, we help you track the progress of your applications and notify you of any updates or actions required.

Once you submit your application, the decision rests with the DWP or the relevant authority. Here is what you can typically expect:

• Processing times vary: Most benefit applications are processed within 4 to 12 weeks, depending on the benefit. Some, such as PIP, may require an assessment.
• The DWP may contact you: They may request additional information or invite you for an assessment. We can help you prepare for this.
• You will receive a decision letter: The DWP will write to you with their decision. If your application is successful, the letter will confirm the amount and start date.
• If the decision is not in your favour: Many people successfully challenge initial decisions. Around 25% of mandatory reconsiderations and 60% of tribunal appeals result in a changed decision. We can help you understand your options.

We take your privacy seriously. All personal information you provide is:

• Encrypted in transit and at rest using bank-level security
• Stored securely in compliance with GDPR and UK data protection law
• Never sold or shared with third parties for marketing
• Available for you to download or delete at any time

For full details, please see our Privacy Policy.